Find a home, prepare for moving day and know where to turn during your tenancy. Our Christchurch property management team is here to help with rental enquiries and the practical questions that arise once you have moved in.
Start with our available rental properties. Read the full listing for the rent, bond, available date, features and viewing instructions. Follow that property’s viewing or enquiry link to arrange an inspection and use its application instructions when you are ready to apply. The listing is the best place to check the current contact and application route.
At a viewing, look at the layout, heating, storage, parking and any outdoor responsibilities. Ask which chattels are included, how utilities are arranged and what the proposed tenancy terms are. Supply accurate information and suitable references with your application, and seek permission before providing someone else’s details.
You can also register for rental alerts. An alert or application does not reserve a property or confirm acceptance.
Read the tenancy agreement and required statements, including the rent, bond, payment instructions, tenancy type and any agreed conditions. Ask about anything you do not understand before signing. Confirm key collection and the arrangements for moving in directly with your property manager.
Record the initial condition carefully. Check the inspection report, note existing damage and keep dated photographs and copies of your agreement and payments. Let your property manager know promptly if something does not match the agreed condition. These records help everyone distinguish an existing issue from a later one.
Use our maintenance request page for a routine repair. Include the address, the problem, when it started and a contact number. Email useful photos to nextsteprentals.nz@raywhite.com with the property address.
For an urgent repair, call Stacey Penter on 022 690 4391 rather than waiting for a form response. Check your tenancy documents for any emergency instructions. If someone is in immediate danger or there is a fire, call 111.
Keep the property reasonably clean and tidy, report damage or developing problems promptly and discuss proposed alterations before carrying them out. Keep smoke alarms unobstructed and report faults. Your property manager can explain upcoming inspections and access arrangements; keep a record of issues you want to discuss.
Use extractor fans, ventilate when practical and manage moisture from cooking, bathing and drying clothes. Tell us about leaks, persistent condensation or mould that returns, including where and when it appears. Ventilation does not replace fixing a building defect. Read Tenancy Services’ mould and dampness advice for fuller guidance.
If you want to keep a pet, check the agreement and existing consent, then read our pets information. Requests, conditions and any bond need to follow the current rules.
Speak to your property manager early if your plans change. A periodic tenancy, the expiry of a fixed term and ending a fixed term early have different requirements. Check the current Tenancy Services guidance on ending a tenancy and use the correct written process; a casual enquiry about moving is not necessarily valid notice.
Confirm the agreed end date and arrangements for the final inspection, return all keys and leave the property in the condition required by your tenancy obligations. Keep final photographs and records, provide contact details for follow-up and discuss any bond deductions before agreeing to them. The bond outcome depends on the actual tenancy and agreed or determined amounts, rather than a guaranteed refund.
Request the Tenant Guide for the office’s existing guide offer. If you have been given portal access, use the tenant portal with your own details. For a tenancy question, contact our team or call 03 281 8881.
If a concern is not resolved, our tenancy questions and disputes resource explains useful records and the available resolution routes.