Property Maintenance Requests

Report a repair at your rental home

For a non-urgent repair, use the maintenance form below. Tell us the property address, what has happened, when it started and whether it is getting worse. For an appliance, include its make and model if you can find them safely. Give us a contact number and your preferred arrangements for tradesperson access.

If photos would help explain the problem, email them to nextsteprentals.nz@raywhite.com with your property address. Please do not enter a dangerous area or attempt electrical, gas or other specialist repairs yourself.

Urgent repairs: phone straight away

If there is a major water leak, an insecure external lock or another issue that puts people or the property at risk, call Stacey Penter on 022 690 4391. Do not wait for an online request to be read. If someone is in immediate danger or there is a fire, call 111.

For an urgent issue outside normal office hours, check your tenancy documents for any emergency instructions and try your property manager by phone. The online form is for reporting; it does not confirm that urgent assistance has been arranged.

What happens next?

Our property management team reviews the report and arranges the appropriate next steps. Keep a note of when you reported the problem and let us know if it changes. Access for repairs will need to be arranged appropriately with you.

For other tenancy questions, visit our tenant information page or call the office on 03 281 8881.